Loneshard

Support

Loneshard support covers the iOS and Android games and its free web friend pass.

Reporting a beta issue

Please include:

• What you expected and what happened.
• Steps that reproduce the problem.
• Your device model and operating system version, or browser version.
• The build version shown on the title screen.
• The Playtest Report from Settings when available.

Do not send passwords, beta access codes, payment information, or unrelated personal data. A save export may be requested only when it is necessary to diagnose a progression or recovery issue.

Saving and recovery

Loneshard saves automatically. The Settings menu also provides export and import controls. Before reinstalling or clearing browser data, export your save and keep the text somewhere you control.

Purchases and AI replies

The full game is a one-time Apple in-app purchase. If an earlier purchase is not recognized, open Menu → Full game → Restore purchases while signed into the Apple or Google account that bought it. Purchases are restored through the original store. AI sim replies are optional after unlocking and can be enabled or disabled under Menu → Settings. Authored replies continue to work with AI disabled or offline.

Co-op safety

While connected, open Menu → Co-op party to leave, report, or block the other player. Blocking is stored on this device. Reports open in your mail app so you can review exactly what will be sent before contacting support.

Response

Beta-blocking save loss, launch failures, and privacy or security issues are prioritized. Other feedback is reviewed as part of the scheduled beta cycle.

Report an AI reply

Open chat, tap Chat options (⋯), then Report a reply. Select the reply, choose a reason, then review and send. Reports stay in the app and are retained for up to 30 days. Keep the confirmation ID if you want support to delete a report sooner.